Kall8 Frequently Asked Questions

What is dedicated service? How do I know if it's right for me?

A significant portion of the 6.9¢ we charge for every minute on an inbound 800 call is an expense we have to pay to your local phone company to deliver the call to you. If you are a large volume customer, you can connect directly to our switch with a private line that will allow you to bypass the local carrier, thus making the call much less expensive to complete and much of the savings can be passed on to you in the form of a lower rate. If your toll free bill is over $5,000 a month, this solution could be right for you.

The number I want is not available in either of your databases. Where do I go now?

It is possible the number you want is already taken, in which case it will not be available in the national database. But it is also possible that it is only taken in part of the country. Unfortunately, this will also preclude it from being available in the national database. Or, someone may have reserved it and not yet used it. We can find out who 'owns' a specific number and contact them on your behalf. We can attempt to negotiate the release of the number so you can use it in the area that is of interest to you. You can remain anonymous throughout the process and the value of the number to you will remain unknown. Normally, we should be able to obtain this number at a lower cost than you might be able to because the level of interest would be unknown. This process would require an up-front, non-refundable retainer fee because it is time consuming and the success of the outcome cannot be guaranteed. If we are successful in obtaining the number you desire, there will be an additional fee for securing it. This is in addition to any fees paid to the holder of the number.

May I pay by cash or check?

There is a $2000 deposit required to set up a cash account. Please contact customer service to set up a payment plan.

I receive a large number of wrong number calls. What can be done. ?

Wrong number calls are caused either by people misdialing, for which there is no solution, or calling a number that was formerly used by another person or company. There are three possible solutions for the second type of wrong number calls.
1. Replace your 800 number with a toll free number that begins with one of the less familiar area codes of 888, 877 or 866. Most 800 numbers have been around for a very long time and have changed 'ownership' a number of times. Therefore, the highest incidence of wrong number calls is to 800 numbers.

2. Block calls from all areas outside of your designated calling region. If you only want calls from a certain geographic area, you can have your number active only in that area, thus reducing misdialing or mistaken dialing from people outside the area. As an example, we have a customer whose toll free number is one digit off from the Canadian IRS toll free number. He was constantly getting wrong number calls, for which he had to pay, on his toll free line. The solution was for us to simply block his number from accepting calls from Canada.

3. Get a vanity number that spells something unique to you, such as your name or your business name. The potential for people calling such a number by mistake is very low.

Is there any difference between 800, 888, 877, or 866 toll free numbers?

There is no difference between 800, 888, 877, or 866 toll free numbers..

How and when will I see the details of my charges?

Your call detail, which includes the phone numbers of your callers to each of your toll free numbers plus the number of minutes per call, is available at any time for you to view on your secure account web page. Monthly fees and applicable taxes and regulatory fees are posted monthly, as are payments. For $2 per bill, you may have your bills mailed to you.

How long does it take to set up a Toll Free Number?

How am I billed?

Kall8 provides on-line billing. All calls are billed in one-minute increments. Upon sign up, your credit card will be charged the installation fee plus the full monthly fee. After the first billing cycle, your card will be charged a prorated monthly fee for that part of your first month as an active account. Thereafter it will be charged monthly for usage, the next month's fee and any applicable taxes and government regulatory fees. For customers who commit to a minimum usage of $500 per month and sign an authorization for electronic funds transfer, we can debit their checking account rather than charging a credit card. For customers with a minimum guaranteed normal monthly usage of $1000, 3-day billing is available, but a deposit of two months estimated billing is required.

Can I have more than one toll free 800 number ring-to the same number?

Yes, provided they are all on the same account. This is an excellent way of tracking advertising, i.e. by using a unique 800 number in each publication. Your call detail records group the calls by number dialed and lists them in chronological order.

Can I have my Kall8 toll free 800 number ring to another toll free 800 number?

You cannot have your Kall8 toll free 800 number ring to a toll free 800 number.

Can I change the number to which my Toll Free number rings?

Yes, you can change the ring-to number to any U.S. or Canadian number in real time online by accessing your account on the secure Kall8 client web site, go to https://fusion.kallback.com/kall8/custinfo/. Some International ring-to numbers may take up to 48 hours to change depending on the country.

Are there any set up fees or minimums?

It depends on the type of Kall8 service you choose. For Standard Toll Free numbers, there is $2 installation, and a $2 monthly fee, plus the 6.9¢/minute usage fee to US destinations. For true 800 number (as opposed to 888, 877 and 866), there is $5 monthly fee and $5 setup fee, plus the 6.9¢/minute usage fee to US destinations. For Preferred Vanity numbers, there is a $20 installation charge, a $20/month charge plus the 6.9¢/minute usage fee (US Destinations). For Specialty Vanity numbers, there is a $30 installation fee and $30/month charge plus 6.9¢/minute usage fee (US destinations). All installation and monthly charges are non-refundable. For numbers obtained through our unique search of the official national SMS database charges are $10 installation and $10 per month. If you will be answering the call outside of the U.S., view International Ring-to-Rates at http://cognigen.net/kall8/intl.cgi?cognigen

Are there any other charges I should know about?

The only other charge you might incur would be a $10 charge for a declined credit card. In other words, if we try to charge your credit card for your monthly invoice amount and the authorization center declines the charge, we charge you a $10 fee. And of course normal federal state and local taxes and regulatory fees apply.

Am I charged for wrong number calls?

Yes. Choose an 866 or Vanity Number to reduce this occurrence. 866 numbers are newer than 800 numbers and likely have been used by fewer owners which may decrease wrong number calls. Vanity Numbers that spell something ensure your callers wish to call you, and not someone else.

VRU

VRU, or Voice Response Unit, is the technical name for the menus you encounter on so many business lines these days. They shorten the amount of phone time you need to have with your customers because they screen the calls before the caller speaks to an actual person, therefore directing them to the appropriate person the first time. Yes, you can use them with Kall8. In this case, Kall8 would actually answer the calls on your behalf, play a voice prompt to your callers, who can then either press keys to answer the questions or speak answers and record a response. Based on this, the calls will be processed per your instructions, as they can be routed to one of several places. Also, a variety of additional prompts can be played so data can be gathered from your customers. A specialist can work out with you exactly what you want and, in general, the only additional charge to you would be the cost of development, programming, and installation. This will be approximately $1,000 to $5,000.


No equipment is required on your premises.

Can I cancel Toll-Free service at anytime?

Yes, with Kall8 there are no complicated long-term contracts. You can end your Toll-Free service at anytime. (If you cancel your service in less than a year to move it to another carrier, there is a $50 fee.)