Thank you for visiting our frequently asked questions and answers page. If you can't find an answer to your question, please contact our Customer Service for help.
Does Unitel credit switching fees?
Does Unitel offer Account Codes (PACs)?
Does Unitel offer calling cards?
How long should provisioning take?
How will I know if I'm switched to Unitel?
Is online billing available?
Is there a fee to disconnect?
Is there a monthly fee?
What are the billing increments?
What are the Unitel billing options?
What are Unitel's PICC and USF fees?
What does Unitel charge for local long distance?
What does Unitel charge for toll free calls originating from a payphone?
When does Unitel send me a bill?
Who is the underlying carrier for Unitel?
Calls are billed monthly by direct mail or by email, depending on your specifications during sign-up.
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Customers are provisioned to Global Crossing (Frontier) /ALN 0444, or Qwest Communications /LGT 0432.
If you have toll free (inbound) service, and someone calls your number from a payphone, there is a 65¢ surcharge.
There is no separate rate for local long distance service (intraLATA). These calls are billed at your in-state rate.
The FCC imposed PICC fee is $0/line Residential; $3.75/line Commercial. The FCC imposed USF (Universal Service Fund) of 10.7% will be charged on all interstate and international calls.
Online billing is now available! Go to www.unitelcustomer.com Register Go to Payment Center Choose payment option: Pay by Check Pay by Credit Card Enroll in Auto Pay Complete information Paper billing is still active for all customers.
Unitel is a direct-billed service, which means customers will receive a separate statement each month for their service. You may also arrange to pay for your service automatically each month by credit card or direct checking withdrawal.
The lengths of your calls depend on your rate plan eligibility. Most likely, your calls will be measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. Billing increments are defined during signup.
Just call (toll free) 1-700-555-4141 and it should indicate that Qwest Communications is the carrier. If you have signed up a Non-RBOC area, Global Crossing will be the carrier.
Yes. The rate is currently 14¢ per minute for domestic calls. International rates vary. A 65¢ surcharge will apply to any calls you make from a payphone.
Please allow 10 days for the switch-over to take effect. Do not change your long distance with your local phone company unless specifically instructed to do so.
Yes. They offer both verified and nonverified Product Account Codes (PACs). Use this form to order these.
Yes. Please mail or fax a copy of the bill to: Uni-Tel Communications Group, Inc. 55 S. Main Street, Suite# 304 Naperville, IL 60540 Fax#1-(888) 453-1522
Accounts that fall below $20.00 current usage in a given month will be charged a $2.99 Minimum Monthly Service Fee. This fee is waived if you have chosen the Paperless billing option.
There will not be a disconnect fee unless the service is shut off due to non payment. The fee is $25.
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