Frequently Asked Questions

Opex Frequently Asked Questions

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Questions

Do you offer toll free service from Canada, Alaska, and Hawaii?

Does OPEX offer Account Codes (PACs)?

Does OPEX offer calling cards?

Does Opex reimburse for fees incurred when switching LD service?

How do I use OPEX Telecommunications Relay Service?

How do we offer such low rates?

How does the 100 Free Minutes work?

How long should provisioning take?

How will I know if I'm switched to OPEX?

Is there a minimum usage fee?

What are the billing increments?

What are the charges for toll free numbers?

Answers

What are the billing increments?

Calls are billed in 6 second increments with an 18 second minimum.

What are the charges for toll free numbers?

$2.00 a month for the first line and $0.53 a month for each additional toll free line.

How long should provisioning take?

Please allow 4 to 10 days for the switch-over to take effect.

How will I know if I'm switched to OPEX?

OPEX is one of the best provisioning companies of long distance service in the country. You will receive an email from OPEX Communications when you make your first call on our network as a thank you and verification that you are on our service. If any problems occur while your account is being provisioned, you will be quickly contacted by an OPEX provisioning representative. You may also visit our customer services site at http://www.myopexinfo.com if you have further questions.

Is there a minimum usage fee?

Yes. For residential & business customers, if your monthly usage is less than $20, there will be a $2 minimum usage fee.

Does OPEX offer calling cards?

Yes. The rate is $.149 per minute. There is no connection charge, however there is a $0.35 surcharge when used from a payphone. There is a $.99 set up fee per card.

How do I use OPEX Telecommunications Relay Service?

Please visit our two TRS customer service sites: Regular Dial Instructions | Toll Free Instructions (MS Word).

How do we offer such low rates?

OPEX is a carrier. We buy our network in bulk from a large nationwide network provider called Global Crossing. Since we buy in such bulk, our rates are deeply discounted. We do not have the high advertising costs of a major carrier, so we pass along the savings to our customers. It also allows us to spend our money to provide better service.

How does the 100 Free Minutes work?

You will receive up to 100 free state-to-state minutes on your sixth month’s bill. If you make less than 100 minutes of 1+ interstate long distance calls, we will only credit you the amount of minutes you actually used, up to but not more than 100 minutes.

Does OPEX offer Account Codes (PACs)?

Yes. They offer both verified and non-verified Product Account Codes (PACs).

Do you offer toll free service from Canada, Alaska, and Hawaii?

Yes. We offer inbound toll free service from Canada (26.1 cents/min), Alaska (36.8 cents/min), and Hawaii (24.5 cents/min). When you order toll free service, you will need to indicate that your wish to have extended area coverage.

Does Opex reimburse for fees incurred when switching LD service?

Sometimes the LEC does charge the customer for changing of a PIC. This fee varies by LEC.
When this situation occurs, OPEX requests that the customer fax in the copy of the LEC bill that shows what was charged to the customer and the customers bill will be credited accordingly. The fax number to send to is 1-866-642-6342.

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