Frequently Asked Questions

AccuLinQ Frequently Asked Questions

Thank you for visiting our frequently asked questions and answers page. If you can't find an answer to your question, please contact our Customer Service for help.

Questions

Can I get PIN before receiving cards in the mail?

Can I have an AccuLinQ and an AccuDial PIN on the same account?

Do you have to dial the access number and PIN every time to make a call?

Duplicate account error message?

How do I access my account on the web?

How do you sign up for the 800-Call Forwarding service?

I get a Data Entry Error that says QuickDial Phone Number?

What are QuickLinQ, QuickChat, and QuickDial?

Will I receive a card in the mail?

Answers

I get a Data Entry Error that says QuickDial Phone Number?

More than likely, you have entered a telephone number in the QuickLinQ, QuickDial or QuickChat area incorrectly. When adding a telephone number for QuickLinQ, QuickDial or QuickChat, enter the 10-digit phone number in one box, instead of inputting the area code in the first box, the first three digits of the telephone number in the second box, and the last four digits of the telephone number in the third box. You can enter up to three different telephone numbers per pin, hence the three boxes.

Do you have to dial the access number and PIN every time to make a call?

We do offer Multiple Call Capability on all of our products. After completing a call, do not hang up, dial the Star Key (*) twice, pause and you will get another prompt to dial your next call.

What are QuickLinQ, QuickChat, and QuickDial?

QuickLinQ, QuickChat, and QuickDial is an ani or telephone number recognition system, so if a customer makes a lot of calls from a pre-designated phone number, this feature speeds up the dialing process, so that a customer does not have to enter their 11-digit PIN.

Here's how it works:

A) You give us a phone number from where you Place many of your long distance calls from.
B) We program your phone number into our system. (Up to 3 Phone Numbers per Pin).
C) When you dial the toll-free access number to make a call, our system will automatically recognize your account and enter your 11-digit PIN for you.

If you need to make another call, press the Star key (*) twice.

Please do not use shared telephone lines, like dorms or residence halls, and do not use phone numbers from large telephone systems, like a PBX.

How do you sign up for the 800-Call Forwarding service?

In order to get an 800 number on our 800-Call Forwarding service, you must be an AccuLinQ, AccuChat or an AccuDial customer first. We have two products under Calling Cards, AccuLinQ and AccuChat, and one product under Dial-Arounds, AccuDial, that a customer can sign up for. Have the customer sign up for one of these services, and once the account is set up and the customer has their PIN information, the customer can Log In to their account via the web. The instructions for setting up an 800 number are on your Web Billing page. If you are already one of our customers, simply login to your Web Billing Page, and follow the instructions.

Can I have an AccuLinQ and an AccuDial PIN on the same account?

Unfortunately, you can’t have an AccuLinQ PIN and an AccuDial PIN on the same account. Each product is run on a different database, and we are unable to accommodate this request.

Duplicate account error message?

If the customer has already signed up for one of our products, and they wish to sign-up for an additional service, when filling out the order online, you must use a different telephone number under the contact telephone field. We use the 7-digit telephone number to create an account, and they can’t be duplicated or changed. You can either use another telephone number as the contact telephone number, such as a cell phone, fax line, or work number. Or you can change your existing telephone number by One-Digit when entering the telephone number on the online sign-up page.

Will I receive a card in the mail?

Yes - Acculinq will mail a physical calling card to the address on file with the credit card used to secure the service.

Can I get PIN before receiving cards in the mail?

In order to receive your PIN via email, please have the customer fax to our office one of

the following showing the customer’s name and billing address:

1) Credit card statement

2) Former calling card statement

3) Long-distance bill

4) Utility Bill

Include your 7-Digit account number and email address.

Fax: 800/909-7994

How do I access my account on the web?

Have the customer Log In to their account at www.AccuLinQ.com, www.AccuDial.com or www.AccuChat.com. If they have not Log In before, have them go to My Account Log In, click on Get My Password, and enter either their 7-digit account number (usually their 7-digit phone number) or their email address. Their password will be emailed to the email address that we have on file for their account.

If the email address that we have on file is not current, the customer must email us at cs@acculinq.com with their 11-Digit PIN number, 7-Digit account number and new email address. If you do not have your 11-Digit PIN number, please fax us a copy of your credit card statement, previous calling card statement, phone bill, or utility bill showing us your name and address to 1-800-909-7994.

Once the customer has their password, the customer can go back to the home page, click on My Account Log In, click on Log In, and have them enter their 7-digit account number and password. Once they get to their home summary page, they will be able to look at their call detail, activate International Origination, make changes to their account, including their password, credit card, address, etc.

Main Menu

Home 800 Forwarding QuickLinQ Rates FAQ Order Now